TIE Gift Card

Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your item(s), we offer returns and exchanges within 15 days of the purchase date.

Eligibility

To be eligible for a return or exchange, items must be unused, unworn, and in the same condition as received. Tags must still be attached. Items that do not meet these criteria will not be accepted for return or exchange.

Refund Process

To initiate a return or exchange, please contact our customer service team within the designated return period. We will provide you with instructions on how to proceed.

Refund Options

Upon receiving and inspecting your returned item(s), we will issue a refund to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are subject to availability.

Sale Items

Some items may be marked as sale and are not eligible for return or exchange. Please check the product description carefully before purchasing.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible.

Gift Returns

If you received an item as a gift and would like to return or exchange it, please contact our customer service team for assistance. We will provide you with a gift receipt or coupon.

Policy Changes

We reserve the right to update or change our refund policy at any time. Any changes will be effective immediately upon posting on our website.